Contact Us

Order Tracking
To check the real-time status of your order, we recommend using the professional global logistics tracking platform:
Tracking Portal: https://www.17track.net/en
Simply enter your unique tracking number on the 17Track website, and you’ll be able to view detailed updates including shipment location, transit progress, and estimated delivery date.
Get Help with Your Questions
For common inquiries—such as shipping policies, return procedures, payment issues, or product details—we suggest visiting our FAQ Help Center first. It’s packed with verified answers to address the most frequently asked questions, helping you get solutions in no time.
If you can’t find the information you need in the FAQ, feel free to reach out via the following channels:
  • Contact Form: Submit your detailed question directly through our on-site contact form. This is the fastest way to ensure your inquiry is routed to the right team.
  • Email Support: Send your inquiry to our official support email: support@carzival.com
  • TEL:+1 810 510 2715
Support Hours & Response Time
Office Hours: 9:00 AM – 5:00 PM EST (Monday to Friday, excluding major U.S. holidays)
We prioritize your inquiries and strive to respond to all emails and contact form submissions within one business day. If you haven’t received a reply within this timeframe, please check your spam or junk mail folder—sometimes our responses may be filtered accidentally by email providers.
Tips for Faster Assistance
To help us handle your request more efficiently, please include your order number when reaching out about order-specific issues (e.g., tracking problems, delivery delays). Additionally, we kindly ask that you avoid sending multiple duplicate messages. While we understand you may be eager for a reply, duplicate submissions can create backlogs and delay our response to all customers. We process inquiries in the order they are received and will get back to you as soon as possible!
Your satisfaction is our top priority. If you have any suggestions for improving our support services, please don’t hesitate to share them—we’re always looking for ways to enhance your Carzival experience. Thank you for your trust and patience!